F28 Error

Whirlpool Duet Washer F28 Error

Troubleshooting and Repair - F28 Error Code - WFW9200SQ00

The F28 error is a problem with input being sent between the two control boards. In this case it means that there is no communication being received by the central control unit from the user interface. This can be a wiring problem between the two boards, or one or both boards have failed. Check the wiring and connections at the boards and make sure they are all fully seated. Other than that you will need a ohm/volt meter and lots of time to pinpoint the problem.

This Whirlpool Duet Washer F28 error troubleshooting and repair information applies to model WFW9200SQ00 and all the models listed under the related models section below.

Whirlpool Duet Washer WFW9200SQ00
Questions For Error Code F28

Error Code F28

Whirlpool Duet Washer, front load model# WFW9451XW00. I keep getting error code f28. Manual says to just reset. Didn't work. Can you help? Denise

That error means that the main control is not receiving input from the user interface boards. The only thing you can do is try and reset the electronics by killing power to it at the breaker/fuse panel on your home for one full minute then restore power. If after that the problem persists the interface boards need to be replaced. You can get both the interface boards you need at the link provided below.


F28 Error

Hello, I have a whirlpool duet wfw9200sw00. It stopped mid cycle and gave an f28 error code. Now the cycle light is stuck on “add a garment”. I tried unplugging it and restarting but it’s still going straight to add a garment. I then opened it and checked all the wires. I can’t see anything wrong so I’m not sure what to do next? I live in an area where there are no repair services available. Any advice you can give would be so appreciated. Thank you, Angie


Sorry to hear you are having issues with your washer. The F28 error you are getting is a communication error between the acu control and the user interface boards. The problem is normally caused by the acu (main control board) but it could be the user interface board also. My advice is to replace them both at the same time. The boards you need are linked below.

ACU - Main control board https://prismparts.com/products/whirlpool-washer-main-control-board-central-control-unit-pp1881106?_pos=1&_sid=7c671988c&_ss=r

UI - User Interface boards https://prismparts.com/products/whirlpool-duet-washer-user-interface-boards-pp3979354?_pos=2&_sid=7c671988c&_ss=r

F28 code.... washer won’t start after hitting start button... model # whirlpool WFW9550WW00

Washer won’t start after hitting start button several times. Slamming the door sometimes starts it. Model # WFW9550WW00 ... code f28

The F28 error code on Whirlpool washer model number WFW9550WW00 means:

The communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly. Since it does work when you slam the door sometimes I  suspect the door lock assembly is causing your problem because the door switch may cause interference for the power supply of the MCU. So by slamming the door you are jarring the contacts inside the switch to make a better connection therefore it starts working. Replace your door lock assembly and that should fix it. The door lock assembly for your model is linked below. The site has new and used versions of the lock assembly so make sure you select the correct one from the condition drop-down box.


The video linked below shows how to replace it:


If you have any further questions about this please feel free to ask in our free live chat on the website.

F32 then F28

Whirlpool Duet is the model for my washer. It got the error code F32 at first out of the blue. Then after I unplugged it and plugged it back in. It ran for a sec then now displayed F28. Which error should I look into ? And is it something I can easily fix?? Thanks

The F28 error is a bad error code because it means the user interface board and the main control board can't communicate with one another. The reason it's such a problematic error is that many different components can cause failure. The troubleshooting steps are listed below, but you will need an ohm/volt meter and know how to use it to trace down the issue in most cases. You can start by doing the following:

1. Unplug washer or disconnect power.

2. Check wire harness connections to the MCU, the motor, and Central Control Unit (CCU). – Check links of the CCU board within the housing. – Make sure all grounding switches are engaged.

3. Check the drive system for any worn or failed components.

4. Plugin washer or reconnect power.

5. Verify CCU operation by running a Diagnostic Test or any cycle.

6. Check the MCU by looking for services of the drive motor.

7. Check the drive motor for powered rotations. 8. Check that the serial harness at the MCU is not mounted upside down. The wires should be to the left when facing the MCU connectors.

Below I have included a link to the tech sheet for those models. So you will have directions to use diagnostic mode.

Click here to download the tech sheet from my google drive.

If you have any further questions about this, feel free to ask us in our free repair help chat.

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Related Whirlpool Duet Washer Models
This F28 error code also applies to the following models